Support

Remote Session With Pete:
 Remote Session With Tony:
 Remote Session With Stas:

Remote Support Sessions

Once you have called and setup a time for us to connect to your PC remotely, you are ready to download the application that allows us to connect. The application is Secure 128 bit encrypted. We are unable to connect to your PC, unless you have started the Remote Session and opted to let us in. At anytime you may stop your current remote session.

ComputerTech can take care of all sorts of problems with your computer, remotely, from the comfort of your home or office. With our remote software we can connect to your Windows PC from anywhere you have an internet connection.

  • Software Setup
  • Device Setup
  • TuneUp / Cleanup
  • Driver Update
  • So much more…

Give us a call and let us see if we can Repair your PC remotely.

Remote Support Guide

Please follow these steps so that we can get you going ASAP!

1) Download our small remote application (641kb) by clicking on the appropriate image above. Example, Click on Pete if Peter Grenier is going to be taking care of you remotely
2) Save the file to your Desktop or wherever is convenient for you.
3) Run the BeyondRemoteRCHost.exe, by opening it up. You may be asked again by Windows firewall if your sure you wish to run it, if so click yes.
- You will now have a application running called “Beyond Remote Support.” It will ask you if you want to begin your Remote Support Session.
4) If we are ready on our side, and you are ready, click Yes. If there is no window, something happened at step 3 incorrectly or it is hiding at the bottom of your screen.
- There should now be a window saying “Your computer is now being remote controlled.” Now we are ready get underway. When the remote session is done, you or we can stop it by clicking “Stop remote support session now.” You may delete the file you downloaded, or save it for future Remote Support from ComputerTech.